For any immediate threat to life or safety, call the Police Emergency Helpline at 15 or Rescue 1122 right away. This article is for general reference only and is not a substitute for emergency assistance.
Punjab runs one of the most extensive official helpline networks in Pakistan — yet most residents only know one or two numbers, usually 15 and 1122. In reality, there's a dedicated line for almost everything: disaster reporting, women's safety, child protection, agriculture support, utility complaints, and direct access to the Chief Minister's complaint cell. The Helplines page on the Punjab Portal is the government's own reference point for these numbers.
This guide organizes the major official Punjab helplines by category, so you can save the ones relevant to you and know exactly who to call before you actually need to.
Emergency & Public Safety
| Service | Number |
|---|---|
| Police Emergency (Punjab) | 15 |
| Rescue 1122 (Fire, Ambulance & Rescue) | 1122 |
| Edhi Ambulance | 115 |
| Fire Brigade (Lahore) | 16 |
| Counter Terrorism Department (CTD) | 0800-11111 |
| Bomb Disposal Unit (Lahore CCPO) | 9212111 |
Rescue 1122 covers far more than ambulance calls — fire, water rescue, road crashes, building collapse, and hazardous-materials response all route through the same number, and it operates in every district of Punjab.
Disaster Management
| PDMA Disaster Helpline | 1129 |
Run by the Provincial Disaster Management Authority (PDMA) through PITB's Citizen Contact Center, calling 1129 during a flood, landslide, storm, or other disaster registers your complaint and issues a ticket number by SMS so you can track the response.
Women's Safety & Support
| Service | Number |
|---|---|
| Punjab Women's Helpline (PCSW) | 1043 |
| Violence Against Women Centre (Multan) | 1737 |
| Madadgaar National Helpline (Gender-Based Violence) | 1098 |
The Punjab Women's Helpline 1043 is toll-free, available 24/7, and staffed entirely by women call agents, including legal advisors and psychosocial counselors, run by the Punjab Commission on the Status of Women (PCSW). It handles complaints related to domestic violence, harassment, inheritance disputes, and general legal guidance for women.
Child Protection
| Child Protection & Welfare Bureau Helpline | 1121 |
Human Rights
| Service | Number |
|---|---|
| Punjab Ministry of Human Rights (legal advice) | 1099 |
| Punjab Ministry of Human Rights (complaints) | 042-9900-5307 |
Citizen Complaint & Relief Program Helplines
| Service | Number |
|---|---|
| Chief Minister Complaint Center (Suthra Punjab, PSER, Roti Nan, Basant) | 0800-02345 |
| "Maryam ko Batayn" Public Feedback Line | 1000 |
| Prime Minister Relief Programs Information | 9999 |
These lines are worth knowing if you've applied for a government relief or support program and want a status update, or if you need to raise a service-delivery complaint directly with a provincial oversight desk.
Agriculture & Livestock
| Service | Number |
|---|---|
| Agriculture Department Helpline | 1063 / 0800-17000 |
Farmers and livestock owners can use these lines for support related to crop advisory services, subsidy programs, and livestock and dairy development queries.
Lahore-Specific Municipal Helplines
| Service | Number |
|---|---|
| Capital City Police Officer (Lahore) | UAN 15 / 042-99202976 |
| Lahore Waste Management Company | UAN 1139 / 042-99205153-55 |
| WASA Central Complaint Center | 1334 |
| Road & Street Traffic Awareness | UAN 1915 |
| Lahore Development Authority | 042-111-111-532 |
| Lahore Parking Company | 0800-10001 |
Most other districts publish an equivalent localized helpline set on their own district portal (for example, lahore.punjab.gov.pk/helplines or sargodha.punjab.gov.pk/Helplines) — worth checking your own district's page for municipal numbers specific to your area.
How to Use These Helplines Effectively
- Give your location first — for any emergency line, state your exact location with a landmark before anything else
- Keep it to one clear sentence — describe what has happened concisely so the operator can dispatch the right response quickly
- Don't tie up emergency lines with feedback — use a complaints line (like 1000 or 0800-02345) for follow-up feedback rather than the original emergency number
- Save the numbers you're likely to need before an emergency happens, not during one
Frequently Asked Questions
1. What's the difference between 15 and 1122?
15 is the Police Emergency line for crime, threats, and law-and-order issues. 1122 (Rescue 1122) covers fire, ambulance, water rescue, road crashes, and other emergency rescue situations — they're separate services with separate response teams.
2. Is the Punjab Women's Helpline 1043 free to call?
Yes, it's a toll-free helpline, available 24/7, staffed by women call agents including legal advisors and psychosocial counselors under the Punjab Commission on the Status of Women.
3. What should I do during a flood or natural disaster in Punjab?
Call the PDMA Disaster Helpline at 1129 to register your complaint or request for assistance — you'll receive a ticket number by SMS to track the response.
4. How do I follow up on a government relief program application?
Call 9999 for general information on Prime Minister relief programs, or 0800-02345 for the Chief Minister Complaint Center if your concern relates to a specific provincial service like Suthra Punjab or PSER.
5. Are district-level helplines different from the provincial ones?
Core emergency numbers like 15, 1122, and 1129 are the same across Punjab, but many districts also publish additional local helplines (municipal services, local hospital lines, and district-specific complaint numbers) on their own district portal pages.
Related Guides
Explore more guides on Punjab and Pakistan government digital services:
- Punjab Govt Mobile Apps: Complete Official List (2026 Guide)
- Punjab Facilitation Centers: e-Khidmat, Police Khidmat, Arazi & BFC Guide
- Punjab Digital Platforms: Complete Guide to Govt e-Services (2026)
- Punjab Citizen Corner: Complete Guide to Online Govt. Services 2026
- Dastak Punjab: Citizen Services & Doorstep Delivery Guide 2026
- Digital Punjab (PITB): Complete Guide to e-Governance Projects
Final Thoughts
Punjab's helpline network covers far more ground than most people realize — from disaster response to women's safety to farm subsidies — and knowing the right number in advance can save real time when it matters. Bookmark this list, or better yet, save the numbers relevant to your household directly in your phone, and check punjab.gov.pk/helplines periodically, since departments do add or update lines from time to time.
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