Dastak Punjab: Citizen Services & Doorstep Delivery Guide 2026

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Dastak Punjab Citizen Services and Doorstep Delivery Complete Guide 2026

Imagine needing a birth certificate, a domicile, or a driving-licence renewal — and instead of visiting three different government offices, a single facilitator collects your documents, gets the paperwork processed, and delivers the final document straight to your door. That's the idea behind Dastak, the Punjab Information Technology Board's citizen-facing platform that bundles dozens of government services from more than a dozen departments into one portal and mobile app.

In this guide, we'll explain how Dastak works, the two ways you can use it (self-service vs. doorstep delivery), and walk through every category of service available — from driving licences and certificates to police verification, property records, and business licensing.

What Is Dastak?

Dastak is a citizen services platform developed under Digital Punjab, bringing together services from Punjab Police, the Local Government & Community Development Department, the Lahore Development Authority (LDA), Excise and Taxation, the Board of Revenue, Punjab Food Authority, and more than a dozen other departments into a single application and delivery system.

What sets Dastak apart from most e-government portals is its doorstep delivery model: rather than only digitizing the application step, a trained facilitator can handle the entire process on your behalf and deliver the finished document to your home.

Two Ways to Use Dastak

  • Self Service — Apply online yourself, then collect your final documents from the relevant office in person.
  • Doorstep Service — A facilitator collects your documents, processes your application, and delivers the finished paperwork to your home, with no office visit required at all.

Doorstep delivery is currently available exclusively through the Dastak Citizen mobile app, available on both Google Play and the Apple App Store.

DLIMS Services (Driving Licences)

  • Learner Driving License
  • Renewal of Learner's Driving License
  • Renewal of Regular License
  • Duplicate Driving License
  • Duplicate International Driving License
  • Renewal of International Driving License

This runs on the same DLIMS system used across Punjab's licensing network — see our guide on Digital Punjab (PITB) for how DLIMS fits into the province's wider transport digitization effort.

Local Government & Community Development

  • Marriage Certificate
  • Birth Certificate
  • Death Certificate
  • Divorce Certificate

Punjab Police Services

  • Traffic Challan
  • Safe City Challan
  • Tenant Registration
  • Copy of FIR
  • Crime Report
  • Loss Report
  • General Police Verification
  • Character Certificate

Tenant Registration here is Punjab's version of the same landlord-verification requirement seen in other provinces — we've covered the Sindh equivalent in our Sindh Police Tenant Registration Online (TRUST) 2026 guide.

Lahore Development Authority (LDA) Services

  • Lien Marking / Lien Removal
  • Reply to Notice
  • Litigation Marking / Litigation Removal
  • Caution Marking / Caution Removal
  • Mortgage Cancellation
  • Change of Address
  • Correction of Name
  • Building Period Extension
  • Get Mutation Copy / Get Registry Copy
  • New Fard Issuance

This is one of the deepest categories on Dastak, useful for anyone dealing with property records, plot files, or construction timelines under LDA jurisdiction.

Excise and Taxation Services

  • Property Tax / Property Tax NOC
  • Motor Vehicle Registration
  • Transfer of Motor Vehicle
  • Token Tax
  • Professional Tax
  • Cotton Fee
  • eAuction Payments

Board of Revenue Services

  • Domicile Certificate
  • Duplicate Domicile
  • Modification of Domicile
  • NOC for Domicile Transfer
  • E-Stamping

Other Departments on Dastak

Beyond the categories above, Dastak also covers services from:

  • Social Welfare Department — Appointment for Disability Certificate
  • Punjab Food Authority — Food Business License, Label Approval Letter, Certificate of Product Registration
  • Water and Sewerage Authority — Domestic and Commercial Water Connections
  • Higher Education Department — College Admission Applications
  • Livestock & Dairy Development Department — Semen/Embryo Importer Licenses, Artificial Insemination Technician Licenses, Feed Mill NOCs, and related renewals
  • Department of Tourist Services — Licensing of Tourist Guides
  • Environmental Protection Agency — Environmental Impact Assessments and Approvals at various levels
  • District Health Authorities — Free Sale Certificate
  • Energy Department, Home Department, Irrigation Department — assorted NOCs and technical sanctions

Built-In License Tools

Dastak's portal also includes standalone quick-access tools for driving licences:

  • Generate e-License — for Regular, International, or Juvenile licences, using CNIC and date of birth
  • Track License — check your application's status using your CNIC
  • Verify License — confirm a licence's authenticity using CNIC and licence number

How to Get Started on Dastak

  1. Register as an applicant — Create your account at dastak.punjab.gov.pk.
  2. Choose your service — Browse by category: Citizen, Business, Certificates, License, Registration, Duplicate, or Renewal.
  3. Pick Self Service or Doorstep Service — Decide whether you'll collect the final document yourself or have a facilitator deliver it home.
  4. Submit your application and pay applicable fees — Check the official Fee Structure page for current charges.
  5. Track your request — Follow progress through the portal or app until your document is ready or delivered.

Frequently Asked Questions

1. Is Dastak available across all of Punjab?

Dastak is a province-wide Punjab Information Technology Board platform, aggregating services from Punjab Police, LDA, Board of Revenue, Excise and Taxation, and other provincial departments.

2. Can I get my documents delivered to my home?

Yes — through the Doorstep Service option, available exclusively via the Dastak Citizen mobile app. A facilitator handles the process and delivers your finished documents directly to your address.

3. Does Dastak handle driving licence services?

Yes. Dastak includes a dedicated DLIMS Services category covering learner licences, regular licence renewal, duplicate licences, and both duplicate and renewal International Driving Licences.

4. How can I verify a Punjab driving licence through Dastak?

Use the built-in Verify License tool on the Dastak portal, entering your CNIC and licence number for Regular, International, or Juvenile licence categories.

5. How do I contact Dastak support?

You can reach Dastak support at support@dastak.punjab.gov.pk or by calling 1202.

Related Guides

Explore more guides on Pakistani government digital services:

Final Thoughts

Dastak brings together an unusually wide range of Punjab government services under one roof, and its doorstep-delivery option is a genuinely rare feature among e-governance platforms in Pakistan — turning a multi-office errand into something a facilitator can complete on your behalf. Whether you need a birth certificate, a driving-licence renewal, or a property-related NOC, it's worth checking dastak.punjab.gov.pk before making a trip to any office in person.

Location: Pakistan

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