Maryam Ke Dastak Punjab: Doorstep Services Guide

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Maryam Ke Dastak Punjab government services delivered to your doorstep 2026

The Government of Punjab, through the Punjab Information Technology Board (PITB), has launched "Maryam Ke Dastak" — a flagship initiative that brings a wide range of public services directly to citizens' doorsteps. Officially launched by Chief Minister Maryam Nawaz Sharif, the program lets citizens order government services online, through a mobile app, or via a call center, with trained facilitators handling everything from application to final document delivery.

In this guide, we explain what Maryam Ke Dastak offers, which services are available, and the complete step-by-step process to request a doorstep visit.

What Is Maryam Ke Dastak?

According to the official Punjab government portal, Maryam Ke Dastak provides an on-demand service where citizens can order public services online, through an app, or via a call center. The initiative was designed to address the real challenges citizens face under Punjab's rapid urbanization and population growth — including multiple visits to government offices, long queues, and confusing bureaucratic processes.

The end-to-end service delivery model relies on specially trained "Facilitators" who assist citizens through the entire journey — from filling out the application, to fee payment, to submission, to final delivery of documents at the citizen's chosen location. The program particularly aims to help senior citizens, persons with disabilities, and women, who often face the greatest difficulty visiting government offices in person.

Program Scale and Reach

  • Maryam Ke Dastak is currently operational in 22 districts of Punjab, with plans for province-wide expansion.
  • The program offers more than 60 services provincewide.
  • The Dastak mobile apps have been downloaded over 150,000 times.
  • The service began as a pilot in Lahore before expanding to additional districts.
  • All DLIMS (District Level Information Management System) services have been seamlessly migrated onto the Dastak web platform.

Key Features and Services

  • Service Request: Citizens can schedule services at their own convenience, choosing a preferred date, time, and location.
  • Facilitator Dispatch: A government-approved, trained facilitator visits the citizen's home to complete the required process.
  • Self-Service Option: Citizens can also choose to apply online themselves and track their application without requiring a home visit.
  • Available services include domicile certificates, character certificates, birth/death/marriage/divorce certificates, e-stamping, vehicle registration, and property tax payments, among others.

How to Request a Service Through Maryam Ke Dastak

  1. Visit the official portal: dastak.punjab.gov.pk, or download the Dastak Citizen App from the Google Play Store or Apple App Store.
  2. Register/create an account using your CNIC or mobile number.
  3. Browse available service categories and select the service you need.
  4. Choose whether you want self-service (complete the process online yourself) or doorstep delivery by a trained facilitator.
  5. If choosing doorstep delivery, select your preferred date, time, and location for the facilitator's visit.
  6. Complete any required fee payment through the platform.
  7. Track your application status through the app or website until your service/document is delivered.

Alternatively, citizens can call the dedicated 1202 Helpline to request a service or get assistance without using the app or website.

How to Become a Dastak Facilitator

PITB has also launched the Dastak Facilitators Mobile App to streamline the selection of facilitators. Interested candidates can apply for the role, and applicants must score at least 70% in the official screening process to be considered for registration. Selected facilitators receive training from PITB before being deployed to serve citizens.

Helpline for Assistance

For guidance, service requests, or complaints, citizens can call the 1202 Helpline.

Why Maryam Ke Dastak Matters

By bringing government services directly to people's homes, Maryam Ke Dastak reflects a broader shift toward citizen-centric e-governance in Punjab — reducing the need for repeated office visits, cutting down on opportunities for informal "facilitation" fees or corruption, and making essential government services genuinely accessible to elderly citizens, persons with disabilities, and women who may otherwise struggle to visit government offices in person.

Frequently Asked Questions (FAQs)

Q1. What is Maryam Ke Dastak?
It is a Punjab government initiative, led by PITB, that delivers public services to citizens' doorsteps through trained facilitators, or allows self-service online, via app, web, or call center.

Q2. How many services are available through Dastak?
The program currently offers more than 60 services across 22 districts of Punjab.

Q3. How do I request a doorstep service?
Visit dastak.punjab.gov.pk or download the Dastak Citizen App, select your service, choose doorstep delivery, and pick your preferred date, time, and location.

Q4. What is the Dastak helpline number?
You can call the 1202 Helpline to request services or get assistance.

Q5. How can I become a Dastak Facilitator?
Download the Dastak Facilitators Mobile App, apply for the role, and score at least 70% in the official screening process to be considered for registration and training.

Q6. Is Maryam Ke Dastak available across all of Punjab?
It is currently operational in 22 districts, with plans for further province-wide expansion.

Disclaimer: This post is for informational purposes only, based on the official Punjab government portal and PITB announcements. Service coverage, district rollout, and helpline details may be updated as the program expands — always verify current details through the official portal (dastak.punjab.gov.pk) before applying.

Location: Pakistan

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