Is there an email address for IGPCMS complaint queries?

Yes, the complaint cell can be reached at aigcomplaints.cpo@sindhpolice.gov.pk.

IGP Complaint Management System Sindh Police portal guide

IGP Complaint Management System (IGPCMS) Sindh Police: File & Track a Complaint Online (2026)

If you've experienced misconduct, negligence, or unfair treatment by police personnel in Sindh, you don't need to visit a police station in person to raise it. The IGP Complaint Management System (IGPCMS) is Sindh Police's official online platform for filing and tracking complaints directly with the Inspector General of Police's office, built to ensure transparency and accountability in how such complaints are handled.

This article is based on the official IGPCMS portal at igpcms.sindhpolice.gov.pk.

What Is IGPCMS?

IGPCMS stands for the Inspector General of Police Complaint Management System — a dedicated digital channel that routes public complaints about police personnel directly to senior officials for review, rather than leaving them to be handled informally at the station level. It functions as a "one window facilitation" system: a single point of entry for registering, tracking, and following up on a complaint from anywhere.

Who Can File a Complaint?

Any member of the public who has experienced or witnessed misconduct or negligence by a police official in Sindh can use IGPCMS. This includes situations such as:

Unprofessional or abusive behavior by an officer.
Negligence in handling a case or registering an FIR.
Corruption or demands for bribes.
Delays or lack of response on a previously filed matter.

Your complaint is reviewed by senior police officials as part of the system's stated commitment to protecting complainants' rights and ensuring accountability.

How to Register & File a Complaint Online

Visit the official portal: Go to igpcms.sindhpolice.gov.pk.
Read the complaint guide: The portal provides a "How to Complain" guide — worth a quick read before you start, since it outlines what details are expected.
Register an account: Create a new account using the portal's registration form with your basic contact details.
Log in and file your complaint: Once registered, log in and complete the complaint form with a clear, factual description of the incident — including date, location, and any officer or station details you have.
Submit and save your tracking number: After submission, you'll receive a tracking number — keep this safe, as it's what you'll use to check your complaint's progress later.

How to Track Your Complaint Status

Tracking works differently depending on when your complaint was filed:

Complaints filed on or after 25 April 2025: Log in to igpcms.sindhpolice.gov.pk and use the tracking option with your tracking number to see whether your case is Pending, In Process, or Completed.
Complaints filed before 25 April 2025: These are tracked through the older portal instead — the current IGPCMS site directs users with pre-25-April-2025 complaints to check status via complaints.sindhpolice.gov.pk.

Helpline & Contact Options

Besides the online portal, Sindh Police has also publicized phone and SMS helplines for registering and tracking complaints. Reported helpline numbers include 1715 and 9110 across different official Sindh Police communications — since both have appeared in official materials at different times, it's worth checking the current number displayed on the live IGPCMS homepage before calling. For written queries, you can also reach the complaint cell by email at aigcomplaints.cpo@sindhpolice.gov.pk.

Tips for Filing an Effective Complaint

Be specific: Include the exact date, time, location, and — if known — the name, badge number, or station of the officer involved.
Stick to facts: Describe what happened factually and chronologically, avoiding assumptions about intent.
Attach evidence if available: Photos, documents, or reference numbers from a related FIR strengthen your complaint.
Keep your tracking number: You'll need it for every future status check, so save it somewhere safe as soon as you receive it.
Follow up if there's no movement: If your complaint status remains unchanged for an extended period, use the helpline or email to request an update.

Frequently Asked Questions

1. What is the IGP Complaint Management System used for?

It's used to file and track complaints against police personnel in Sindh for misconduct, negligence, or other grievances, with review by senior officials.

2. Do I need to create an account to file a complaint?

Yes, the portal requires registration before you can submit a complaint through igpcms.sindhpolice.gov.pk.

3. How do I check the status of my complaint?

Log in to the portal and use your tracking number. Complaints filed before 25 April 2025 are checked through a separate older portal, complaints.sindhpolice.gov.pk.

4. Can I file a complaint by phone instead of online?

Yes, Sindh Police has publicized helpline numbers for registering and tracking complaints by call or SMS — check the current number listed on the official IGPCMS homepage, as it has changed across different communications.

5. Is there an email address for complaint-related queries?

Yes, you can reach the complaint cell at aigcomplaints.cpo@sindhpolice.gov.pk.

Final Thoughts

IGPCMS gives residents of Sindh a direct, traceable way to raise concerns about police conduct without needing to navigate station-level bureaucracy. Whether you're filing a fresh complaint or following up on one already in the system, keep your tracking number handy and stick to the official igpcms.sindhpolice.gov.pk portal for the most reliable updates.

For other Sindh Police digital services, check out our related posts on TRACS and MILAP linked above, and bookmark this blog for more citizen-services guides across Pakistan.

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