You applied for degree attestation or equivalence, paid the fee, and then heard nothing. What now? The Higher Education Commission (HEC) runs an online help desk and ticket system at onlinehelp.hec.gov.pk for exactly this situation. This guide explains what the help desk is for, how to use it sensibly, which other contacts HEC lists and how to avoid common mistakes.
What Is the HEC Online Help Desk?
The site's title is "Ticket System | HEC". It is HEC's online complaint and query portal: you open a support request, called a ticket, and HEC responds through the system. HEC's own FAQ pages refer applicants to it again and again, and its helpline notes for scholarship and attestation applicants also point there. If you are new to HEC's online services, start with our guide to HEC degree attestation online
When Should You Raise a Ticket?
HEC's public pages suggest the help desk for situations like these:
- Checking an application's status. HEC's FAQs advise registering a complaint ticket to find out where your attestation application stands.
- Account problems. For example, if you cannot recover the email linked to your HEC profile, HEC's FAQs direct you to submit a request through the complaint system, along with a copy of your CNIC.
- Sample documents. HEC says you can request sample affidavits, such as for a lost degree or a revised transcript, by adding a complaint ticket.
- University listing issues. A university guide on foreign degree equivalence says applicants whose institution is missing from the list should raise a ticket asking HEC to add it.
- Registration difficulties. A government notice on another HEC online registration told applicants to visit the help desk if they had trouble.
How to Raise a Ticket
- Open the portal at onlinehelp.hec.gov.pk. It runs inside your browser, so allow scripts to load and use an up-to-date browser.
- Register or log in as the site asks. Earlier coverage of the system said account creation was a longer process than on most sites, so allow a few minutes.
- Describe your issue clearly. Give your application or equivalence ID, your name, the degree or service involved and what you need.
- Attach what is asked. If HEC wants a document, such as a CNIC copy for an account problem, attach it in the format the form allows.
- Submit and save your ticket number if one is shown, and check back for HEC's reply.
Other HEC Contacts
| Need | Contact listed in public sources |
|---|---|
| Complaint or ticket status | onlinehelp.hec.gov.pk |
| Helpline | UAN 111-119-432 (with your regional code), or 0334-111-9432 |
| Degree attestation queries | info.ana@hec.gov.pk |
| Foreign degree equivalence | fe-degree-verification@hec.gov.pk |
| Website issues | webmaster@hec.gov.pk |
| Head office | Sector H-9, East Service Road, Islamabad |
Contact details come from public pages and may change, so confirm them on the HEC website before you write or call.
Tips for Getting a Faster Answer
- One ticket per issue. Duplicate tickets can slow things down.
- Include identifiers. Your application ID, CNIC and the university name help staff find your case.
- Keep it short and polite. Lead with the problem, then give dates and steps you already took.
- Check your spam folder for replies from HEC, and make sure the email on your profile still works.
- Be patient with new systems. News reports in late May 2026 said some applicants faced delays after the new online attestation system launched, so expect some waiting during busy periods.
Frequently Asked Questions
What is onlinehelp.hec.gov.pk?
It is HEC's online ticket and complaint system, where applicants raise queries and complaints and follow up on them.
How can I check the status of my attestation application?
HEC's FAQs advise registering a complaint ticket at the help desk to find out the status. The e-Services portal may also show your application, so check both.
What is the HEC helpline number?
Public pages list UAN 111-119-432 (with regional code) and 0334-111-9432.
How long does HEC take to respond?
One university guide says about six working days for equivalence-related tickets. There is no single official figure.
I lost access to my HEC account email. What should I do?
HEC's FAQs say to use the complaint system to submit a request with a copy of your CNIC, after trying the "forgot password" option on the portal.
Related Guides on Our Blog
- HEC Pakistan Guide 2026: Services, Degree Attestation & Research
- HEC Degree Attestation 2026: How to Apply Online on the e-Services Portal, Fee & e-Attestation Certificate
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- SBP Sunwai Portal: How to Lodge & Track a Banking Complaint Online
- OCAS Punjab: Online College Admissions System Guide (Apply Online)
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- Punjab Digital Platforms: Complete Guide to Govt e-Services (2026)
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For video guide, view this video
Disclaimer: This is an independent guide based on public HEC pages, news reports and university documents, and is not affiliated with the Higher Education Commission. Contacts, procedures and response times change, so confirm the latest details on the official HEC online help desk and the HEC website before you act.
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