e-Khidmat Markaz Punjab: Complete Guide to Services, Fees & Tracking

e-Khidmat Markaz Punjab - one window citizen facilitation center for CNIC, certificates and vehicle verification services

e-Khidmat Markaz, accessible online at ekhidmat.punjab.gov.pk, is the flagship one-window citizen facilitation project of the Government of Punjab. It's one of the four networks listed under Punjab's Facilitation Centers on the official Citizen Corner, and is by far the most widely used. This guide covers what services are available, how the process works, and how to track your application.

What Is e-Khidmat Markaz?

e-Khidmat Markaz brings representatives of multiple government departments — NADRA, Excise & Taxation, Police, Local Government, and others — under a single roof, following the model of "Streamlined Solutions, One Window, Countless Services." Instead of visiting several offices for one document, a citizen submits an application at one counter, receives a token, and collects the finished document from the same center once it's ready.

Services Offered at e-Khidmat Markaz

Depending on the district, e-Khidmat Markaz centers offer a wide range of services. The core set found across most centers includes:

NADRA services — CNIC issuance/renewal via e-Sahulat counters
Civil certificates — birth, death, marriage, divorce, and domicile certificates
Character certificate and general police verification
Land record services — issuance of Fard (record of rights)
Vehicle-related services — motor vehicle registration, transfer of ownership, token tax, and route permits
Learner's driving license and traffic fine collection
Lost document reporting — a formal loss report for a stolen or misplaced CNIC, driving license, ATM card, or educational documents, which can then be used to track your application and apply for replacements
Tenant / property registration — required under the Punjab Information of Temporary Residents Act 2015 whenever a house or hostel room is rented, done either at the local police station or at the nearest e-Khidmat Markaz
Domestic worker/servant registration — a simplified process to register household staff with police for verification purposes
Vehicle verification — checking a vehicle against police records and forensic reports before purchase or transport, to confirm it isn't stolen
Map approval for building construction

Some larger centers, especially in divisional headquarters, consolidate well over a hundred individual services from departments such as Bait-ul-Maal, Zakat & Ushr, and the Benevolent Fund — so the exact list can vary by location.

How the Process Works

Visit your nearest e-Khidmat Markaz with the required original documents for your service.
A front desk officer checks your documents are complete before you proceed.
You receive a token from an automated machine for your specific service.
Once processed, you're notified by SMS and can collect your document, or receive a call from the e-Khidmat Call Center for service feedback.

Tracking Your Application

Every applicant is given a tracking ID. You can check your application status three ways:

Online, through the official e-Khidmat Markaz website
By calling the 24/7 toll-free number 0800-09100
Via the short code 1317

You'll also receive automatic SMS updates at various stages of your application through the same channels.

Why It Matters

Before e-Khidmat Markaz, applying for basic documents often meant dealing with intermediaries and agents, unclear requirements, and no visibility into application status. The one-window model removes much of that friction by putting multiple departments' services behind a single counter with a transparent, trackable process.

Frequently Asked Questions

Do I need an appointment to visit e-Khidmat Markaz?

No appointment is required for most services — you can walk in, collect a token, and be served on a first-come basis, though busier centers may have longer queues at peak hours.

Can I register a tenant online instead of visiting in person?

Tenant/property registration under the Punjab Information of Temporary Residents Act 2015 is completed either at the concerned police station or by visiting your nearest e-Khidmat Markaz in person.

What should I do if I lose my CNIC?

Visit an e-Khidmat Markaz to file a lost document report. You'll receive a copy of the report, which you can use both to track your case and to apply for a replacement CNIC.

Final Thoughts

e-Khidmat Markaz remains one of the most practical starting points for everyday paperwork in Punjab — from certificates to vehicle verification to lost-document reports. Keep the toll-free number 0800-09100 handy, and check ekhidmat.punjab.gov.pk before you visit to confirm the current services and fees at your nearest center.

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